1. How do Corporation Email users set POP3 and SMTP in client software
Incoming mail Server, POP3: contact your service provider for the information
Outgoing mail Server, SMTP: contact your service provider for the information
Client POP Account Name: your email address (yourname@yourcompany.com)

2. What to do if your company's employee forgets the password.
Contact with your company's mailbox administrator.

3. What to do if the administrator for Corporation Email forgets the password
Send effective evidences with official seals to our company by fax.

4. Can the mailbox I bought with certain capacity be expanded in the future
Characterized of easy management feature, Corporation Email can be expanded in reference to your practical demand. Your may send your expansion requirement to us by email or fax, and transact process of payment, and our company will expand your mailbox after confirming payment received.

5. Incapable of receiving and sending email.
If email receiving and sending through Web is normal, while not through client software, there are several methods as follows to judge when client software fails:

1) The settings of Client software (Such as Outlook and Foxmail) error, dial 24-hour service hotline for consultation.

2) If email receiving and sending is still out of work after confirming settings of client software right, client software may fails. Troubleshooting: delete the client software and reinstall it.

If client software can send emails rather but not receiving latest ones in case of the above-mention is normal, emails in the sever likely take all the room, then enter your mailbox and delete unwanted mails (Note: Trash also occupies space.).

6. Email receiving and sending is normal in the email domain, but not to external domain.
Select My Server Require Authentication from client software (such as Outlook and Foxmail).

7. Email lost
Emails are saved in local instead of server after their sending and receiving through client software (such as Outlook and Foxmail). If the server is required to save emails, then just select Keep Copies of Mail from client software. Note: delete unwanted emails regularly, for fear email receiving and sending fails due to full space occupied.

8. The size of mailbox space does not meet the requirement
Enter mailbox and select Folder to display mailbox space. Occupied space is composed of Draft, SendMail, Outbox, Trash and other file folders.

Post-sale service for mail system buyer:
We will provide you 30-workday free technology service upon your registration date by means of online Web, hotline service, email, fax and letter, and on-site service, from 8:00 to 17:00 on workdays.

　1) We supply free on-site maintenance 30 days within your purchasing in event of other method cannot settle your problems.
　2) We supply on-site maintenance within 30 to 90 days after your purchasing in case of any problem arises, and only collecting expense for transportation purpose.
　3) We supply on-site maintenance on the day that is 90 days longer from the day your purchasing in case of any problem arises, and collect charge for service and transpiration.
We supply details of installation guidance as well as technology service by 6 means.
　1) If on-site service is required, we will collect charge of return travel expense including return ticket, expense of three-star hotel accommodation and per day $100 for meals.
　2) We supply on-site maintenance within 90 days after your purchasing in case of any problem arises, and only collecting expense for transportation purpose.
　3) We supply on-site maintenance on the day that is 90 days longer from the day your purchasing in case of any problem arises, and collect charge for service and transpiration.